Patient rights and responsibilities

Patient Bill of Rights

To promote a better understanding of the expectations that exist between the patient and Mercyhealth, specific rights and responsibilities have been adopted as the policy of the Mercyhealth. Observance of these rights help promote the highest standard of medical care and respect for each and every patient. For a written copy of this policy, please contact the Mercyhealth Customer Relations Department at (608) 756-6810 or download the policy here.

Patient health care responsibilities

So that we can offer you the best possible care, please give our staff complete, up-to-date information concerning your health. It is very important that you, as a patient, become an active participant in your health care. Your active participation helps us always ensure safe care.

Important considerations and practices in this regard may include:

  • Learn as much as you can about your care and be certain you understand every aspect of your care.
  • Communicate any questions or concerns you may have after your visit to the Mercyhealth Institute of Neuroscience office or to your individual practitioner.
  • Voice your agreement or disagreement with the care plan in a respectful fashion.
  • Be an active participant in every decision.
  • Provide complete information about past illnesses, hospitalizations, medications, and other matters relating to your health to the best of your ability.
  • Ask for written information about your care and/or medications that will better enable you to understand your condition or treatment.
  • Follow up on results of scheduled tests or procedures.
  • Bring along a family member or friend to help you understand information discussed during your visit.
  • Make sure you understand the different disciplines involved in your care, as well as the goals associated with your customized care plan.
  • Communicate any questions or concerns you may have after your visit to the Institute program office or to individual practitioners.
  • Consider medical decisions for the future, including advance directives—living will, durable power of attorney—to express your future health care wishes. For more information about advance directives, you may contact Mercyhealth’s medical management department at (608) 756-6685 or visit The U.S. Living Will Registry or read Wisconsin’s laws for Advanced Planning for Healthcare and Illinois Department of Public Health.
Contact Us

Janesville

(608) 756-6830

Rockford

(815) 971-7600

Toll-Free Phone

(866) 901-6463